FAQ

AYAM BRAND

AYAM is headquartered in sunny Miami, Florida. All of our AYAM products are produced and manufactured in Israel. 

We are inspired by the natural benefits of Dead Sea Minerals. By combining them with clean, high-quality ingredients like Argan Oil, Collagen, and Caviar, we developed a unique line of products to nourish your body, mind, and, ultimately, your soul. Tangible benefits and accessible products are the top of our priorities.

AYAM is pronounced as "I-am," reminding you that you can always be the best version of yourself. Always remember to tell yourself, "AYAM beautiful”!

Our brand name was made to describe us from the inside out. AYAM comes from the hebrew word "Yam", meaning sea. It speaks of what's in the bottle--minerals taken directly from the Dead Sea to help you feel like you can be anything you put your mind to. Use the hashtag #AYAM on social media and fill in the blank with how AYAM's products make you feel!

ONLINE ORDERING

We accept all forms of credit cards and Paypal.

You will receive an order confirmation e-mail with your order details within 24 hours of your purchase. If you do not receive an e-mail after 24 hours, please contact support at [email protected], and we will resolve your issue as soon as possible.

 

Had a change of heart? No problem! Contact our support team at [email protected], and we will assist you in making changes in your order.

PRODUCT INFORMATION

We never test our products on animals. All of our products are cruelty-free, paraben-free, and

made with no artificial dyes or phthalates.

Each AYAM product has a 24-month shelf life and will stay fresh for 12 months after opening.

Our haircare line can be used on all types of hair. Each hair care product is made to suit all hair types, including damaged, color-treated, thick, oily, etc. We also have special lines formulated with specific ingredients to target certain hair concerns.

Like our hair care products, we have an assortment of products that can treat all types of skin. Our primary focus is to provide healing and moisture to your skin.cWe also have special lines formulated with specific ingredients to target certain skin concerns.

SHIPPING

All our orders are free standard shipping nationwide.  International order shipping costs may vary.

You should receive your order within 3-5 business days from the date of purchase.

Yes! We ship to all countries.

RETURNS + EXCHANGES

We want you to be happy with your AYAM product purchases. In the event that you feel that an AYAM product you purchased doesn't give you the results you wanted, please let us know. We are happy to issue you a full refund of the purchase price (minus shipping, handling, gift wrapping, or other service fees) upon receipt of the remaining unused product within 15 days from the purchase date.

Refunds will be credited to the original credit card used for payment. Purchases of gift certificates and/or sale items cannot be returned for a refund.

Send an e-mail to [email protected] with your order number (if you don't have it—please specify your name and address) and items to be returned. Unfortunately, we are unable to refund your original shipping charges unless the return was a result of our error.

Pack and seal your return merchandise securely in the original package, if possible. Otherwise, please pack your return in a well-padded envelope or box to prevent damage during shipment.

All return packages must be shipped via UPS, FedEx, USPS or DHL and should be mailed to:

AYAM Beauty Care

19495 Biscayne Blvd. Suite 608.

Miami, Florida

33180 United States

Your return will be processed promptly upon arrival, and we will send you a confirmation by email.